Return and Refund Policy

Last updated: June 11, 2025

At ReasHomegrown, we’re dedicated to empowering parents with digital resources like activity guides and printable routines to foster joyful, intentional parenting. As a small, family-run business we want you to be delighted with your purchase. This Return and Refund Policy explains our approach to returns and refunds for our digital products, ensuring a clear and fair experience.

1. Nature of Digital Products

Our products are digital downloads delivered instantly upon purchase through our Shopify-powered website (reashomegrown.com). Once downloaded, digital products (e.g., activity guides, printable routines) cannot be returned in the same way as physical items due to their non-tangible nature.

2. Refund Eligibility

  • No Refunds for Digital Downloads: Due to the immediate delivery and accessibility of our digital products, all sales are final unless the product is defective or as otherwise required by law.
  • Defective Products: If a digital product is defective (e.g., corrupted file, inaccessible download link), you may be eligible for a replacement or refund. To request assistance, contact us within 7 days of purchase with details of the issue (e.g., error message, screenshot).
  • Incorrect Purchases: If you accidentally purchase the wrong product, contact us within 7 days of purchase. At our discretion, we may offer an exchange for the correct product or a refund, provided the original product has not been used or downloaded.

3. Refund Process

  • How to Request a Refund: Email us at reashomegrown@gmail.com with your order number, purchase date, and a description of the issue (e.g., defective file or incorrect purchase). We’ll respond within 2-3 business days to assess your request.
  • Refund Approval: If approved, refunds will be issued to the original payment method within 5-10 business days, depending on your payment provider’s processing times. You’ll receive a confirmation email once the refund is processed.
  • Replacements: For defective products, we may first offer a replacement file or new download link. If the issue persists, a refund may be provided.

4. Non-Refundable Circumstances

We cannot offer refunds in the following cases:

  • You change your mind after downloading or accessing the product.
  • You encounter technical issues unrelated to our product (e.g., incompatible software, device limitations).
  • You fail to contact us within 7 days of purchase for defective or incorrect products.

5. Sales Tax

As our products are purely digital, we do not currently collect sales tax in California, in accordance with state regulations. If our offerings change (e.g., adding physical components), we will update this policy and notify you of any applicable taxes.